28. these customers are driven by their needs and they need, and shop according to the needs and nothing…

28. these customers are driven by their needs and they need, and shop according to the needs and nothing more. they make a list of the things they need, and shop according to the list (1 point) comparison shoppers recreational shoppers mission - driven shoppers impulse buyers 29. a customer is exiting the store and the alarm at the front of the store sounds, notifying store employees that an electronic article surveillance tag may not have been deactivated. whats the best next step? (1 point) stop the customer and ask them to review their receipt to ensure the item has been purchased. then, deactivate the tag. call your manager to handle it. tell the customer to stop stealing and hold still until the police arrive tell the customer it happens all the time and have a good day. 30. these shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer (1 point) recreational shopper loyal customer followers comparison shopper 31. which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words (1 point) patient listening foundational listening active listening passive listening 32. suppose a customers purchases total $52.14 and the customer gives you $60.25. what is the correct change using the fewest number of bills and coins possible? (1 point) $5 bill, 3 $1 bills, 11 pennies $5 bill, 2 $1 bills, 11 pennies $5 bill, 3 $1 bills, 1 dime, 1 penny. $5 bill, 2 $1 bills, 1 dime, 1 penny.

28. these customers are driven by their needs and they need, and shop according to the needs and nothing more. they make a list of the things they need, and shop according to the list (1 point) comparison shoppers recreational shoppers mission - driven shoppers impulse buyers 29. a customer is exiting the store and the alarm at the front of the store sounds, notifying store employees that an electronic article surveillance tag may not have been deactivated. whats the best next step? (1 point) stop the customer and ask them to review their receipt to ensure the item has been purchased. then, deactivate the tag. call your manager to handle it. tell the customer to stop stealing and hold still until the police arrive tell the customer it happens all the time and have a good day. 30. these shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer (1 point) recreational shopper loyal customer followers comparison shopper 31. which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words (1 point) patient listening foundational listening active listening passive listening 32. suppose a customers purchases total $52.14 and the customer gives you $60.25. what is the correct change using the fewest number of bills and coins possible? (1 point) $5 bill, 3 $1 bills, 11 pennies $5 bill, 2 $1 bills, 11 pennies $5 bill, 3 $1 bills, 1 dime, 1 penny. $5 bill, 2 $1 bills, 1 dime, 1 penny.

Answer

Answer:

  1. C. mission - driven shoppers
  2. A. Stop the customer and ask them to review their receipt to ensure the item has been purchased. Then, deactivate the tag.
  3. B. loyal customer
  4. C. active listening
  5. D. $5 bill, 2 $1 bills, 1 dime, 1 penny.

Brief Explanations:

  1. Mission - driven shoppers focus on needs.
  2. Professional and proper way to handle alarm situation.
  3. Loyal customers have positive repeated experiences.
  4. Active listening involves understanding spoken and implied messages.
  5. Calculate change: $60.25 - $52.14=$8.11, $5 + 2\times1+0.1 + 0.01 = 8.11$.