86. what is the term for service that is designed to be tailored to a specific customers needs and interest…

86. what is the term for service that is designed to be tailored to a specific customers needs and interest? (1 point) helpful service quality service customer service personalized service 87. which of the following describes a type of question that cannot reasonably be answered with \yes\ or \no\ (1 point) leading question a closed ended questions an open ended questions an open questions 88. which of the following is the term for behavior influences that come from a customers own needs? (1 point) external social cues internal physical cues retailer cues external commercial cues 89. which of the following is not a step you should take as part of the service recovery process? (1 point) propose solution options tell the customer that they need to do something, such as provide more information apologize and thank the customer for bringing the issue to your attention listen carefully to the customers explanation 90. which of the following is a customer body language cue? (1 point) customer rolling his eyes while looking around a customer saying i wish you still carried the large bottles of tide a customer asking where is the laundry detergent a customer asking her friend for the car keys

86. what is the term for service that is designed to be tailored to a specific customers needs and interest? (1 point) helpful service quality service customer service personalized service 87. which of the following describes a type of question that cannot reasonably be answered with \yes\ or \no\ (1 point) leading question a closed ended questions an open ended questions an open questions 88. which of the following is the term for behavior influences that come from a customers own needs? (1 point) external social cues internal physical cues retailer cues external commercial cues 89. which of the following is not a step you should take as part of the service recovery process? (1 point) propose solution options tell the customer that they need to do something, such as provide more information apologize and thank the customer for bringing the issue to your attention listen carefully to the customers explanation 90. which of the following is a customer body language cue? (1 point) customer rolling his eyes while looking around a customer saying i wish you still carried the large bottles of tide a customer asking where is the laundry detergent a customer asking her friend for the car keys

Answer

Answer:

  1. D. personalized service
  2. C. an open - ended question
  3. B. internal physical cues
  4. B. tell the customer that they need to do something, such as provide more information
  5. A. customer rolling his eyes while looking around

Brief Explanations:

  1. Personalized service caters to specific customer needs.
  2. Open - ended questions cannot be answered with yes or no.
  3. Internal physical cues are from a customer's own needs.
  4. Telling customer to do something isn't a service - recovery step.
  5. Eye - rolling is a body - language cue.