if equipment comes back damaged and the story the customer is telling me doesnt add up...i can use my…

if equipment comes back damaged and the story the customer is telling me doesnt add up...i can use my judgement to decide if the customers coverage should be voided or not?! select the correct response: yes - you are in the best position to determine if the damage is accidental! no - our coverage covers everything no matter what!

if equipment comes back damaged and the story the customer is telling me doesnt add up...i can use my judgement to decide if the customers coverage should be voided or not?! select the correct response: yes - you are in the best position to determine if the damage is accidental! no - our coverage covers everything no matter what!

Answer

Brief Explanations:

Coverage terms vary. If a customer's story about damaged equipment is inconsistent, it may violate the terms of the coverage agreement. Just because one is in a position to assess damage doesn't mean they can unilaterally void coverage, and it's unlikely that coverage would cover everything without exception.

Answer:

Neither option is correct.