exam: customer service & sales (july 2024 release)\nquestion 14 of 75\nwhich answer best describes a sales…

exam: customer service & sales (july 2024 release)\nquestion 14 of 75\nwhich answer best describes a sales associate who is knowledgeable about the product they are selling?\na. the sales associate can show a customer how to assemble or use a product without reading the instructions.\nb. the sales associate has completed all of the training courses assigned by the manager or corporate office.\nc. the sales associate can discuss the product with other sales associates on the team and show them how it works.\nd. the sales associate can confidently and intelligently answer all of the customers questions about a product and solve routine problems with the product.

exam: customer service & sales (july 2024 release)\nquestion 14 of 75\nwhich answer best describes a sales associate who is knowledgeable about the product they are selling?\na. the sales associate can show a customer how to assemble or use a product without reading the instructions.\nb. the sales associate has completed all of the training courses assigned by the manager or corporate office.\nc. the sales associate can discuss the product with other sales associates on the team and show them how it works.\nd. the sales associate can confidently and intelligently answer all of the customers questions about a product and solve routine problems with the product.

Answer

Answer:

D. The sales associate can confidently and intelligently answer all of the customer's questions about a product and solve routine problems with the product.

Brief Explanations:

A knowledgeable sales - associate should be able to handle customer queries and routine product issues. Options A, B, and C are more about training or internal communication rather than direct customer - facing product knowledge. Option D best shows a high level of product knowledge.