exam: customer service & sales (july 2024 release)\nquestion 16 of 75\nwhat method best demonstrates how to…

exam: customer service & sales (july 2024 release)\nquestion 16 of 75\nwhat method best demonstrates how to avoid the loss of a sale based on the customers cost constraints?\na. continue speaking about the products benefits until the customer consents to purchasing everything offered.\nb. do not mention the total cost until the end of the sale in order to keep the customer focused on benefits.\nc. keep the customers budget in mind by offering only what is needed, and suggest other items for future consideration.\nd. review the customers needs and explain why all accessories and services should be purchased at the same time.

exam: customer service & sales (july 2024 release)\nquestion 16 of 75\nwhat method best demonstrates how to avoid the loss of a sale based on the customers cost constraints?\na. continue speaking about the products benefits until the customer consents to purchasing everything offered.\nb. do not mention the total cost until the end of the sale in order to keep the customer focused on benefits.\nc. keep the customers budget in mind by offering only what is needed, and suggest other items for future consideration.\nd. review the customers needs and explain why all accessories and services should be purchased at the same time.

Answer

Brief Explanations:

Considering customer cost - constraints, option C is best as it respects the budget by offering only what's needed and suggests other items for later, which can avoid losing the sale due to cost concerns. Option A ignores cost constraints, option B is misleading, and option D may push the customer beyond their budget.

Answer:

C. Keep the customer's budget in mind by offering only what is needed, and suggest other items for future consideration.