exam: customer service & sales (july 2024 release)\nquestion 18 of 75\nwhich is the best reason for a sales…

exam: customer service & sales (july 2024 release)\nquestion 18 of 75\nwhich is the best reason for a sales associate to know the stores promotions and advertising?\na. to sway customers decisions and sell products more quickly.\nb. to answer customers questions about price and location of sale items.\nc. to suggest additional merchandise for customers to buy.\nd. to know the frequency of sales within the department.

exam: customer service & sales (july 2024 release)\nquestion 18 of 75\nwhich is the best reason for a sales associate to know the stores promotions and advertising?\na. to sway customers decisions and sell products more quickly.\nb. to answer customers questions about price and location of sale items.\nc. to suggest additional merchandise for customers to buy.\nd. to know the frequency of sales within the department.

Answer

Brief Explanations:

A sales - associate knowing store promotions and advertising helps in directly answering customer queries about sale items' price and location. This is a key customer - service aspect. Option A implies a more manipulative approach, option C is more about upselling which is not the main purpose here, and option D is more of an internal analysis aspect rather than a customer - facing one.

Answer:

B. To answer customers' questions about price and location of sale items.