exam: customer service & sales (july 2024 release)\nquestion 21 of 75\nwhich is the best reason for a sales…

exam: customer service & sales (july 2024 release)\nquestion 21 of 75\nwhich is the best reason for a sales associate to know the stores promotions and advertising?\na. to sway customers decisions and sell products more quickly.\nb. to answer customers questions about price and location of sale items.\nc. to suggest additional merchandise for customers to buy.\nd. to know the frequency of sales within the department.

exam: customer service & sales (july 2024 release)\nquestion 21 of 75\nwhich is the best reason for a sales associate to know the stores promotions and advertising?\na. to sway customers decisions and sell products more quickly.\nb. to answer customers questions about price and location of sale items.\nc. to suggest additional merchandise for customers to buy.\nd. to know the frequency of sales within the department.

Answer

Brief Explanations:

The main role of a sales - associate regarding store promotions and advertising is to be able to answer customer inquiries. Customers often ask about the price and location of sale items when there are promotions. While swaying decisions (A) and suggesting additional items (C) can be part of the job, answering customer questions is more fundamental. Knowing the frequency of sales (D) is more of a management or analytics task rather than a key reason for a sales - associate to know promotions.

Answer:

B. To answer customers’ questions about price and location of sale items.