exam: customer service & sales (july 2024 release)\nquestion 29 of 75\na customer walks into the deli…

exam: customer service & sales (july 2024 release)\nquestion 29 of 75\na customer walks into the deli department at the supermarket and is overwhelmed by the variety of cheeses for sale. the customer asks a new employee, who is still in training, some questions about the differences in the cheeses. the other deli associate is on a lunch break. what is the best way the associate can save the sale?\na. explain to the customer that he is new, and apologize that he cannot be more helpful.\nb. ask the customer to come back later when the other employee is back from lunch to make the best choice.\nc. offer the customer samples of the cheeses she is interested in, and express interest in her reactions.\nd. try to suggest that the customer buy a different product that the associate knows more about.

exam: customer service & sales (july 2024 release)\nquestion 29 of 75\na customer walks into the deli department at the supermarket and is overwhelmed by the variety of cheeses for sale. the customer asks a new employee, who is still in training, some questions about the differences in the cheeses. the other deli associate is on a lunch break. what is the best way the associate can save the sale?\na. explain to the customer that he is new, and apologize that he cannot be more helpful.\nb. ask the customer to come back later when the other employee is back from lunch to make the best choice.\nc. offer the customer samples of the cheeses she is interested in, and express interest in her reactions.\nd. try to suggest that the customer buy a different product that the associate knows more about.

Answer

Answer:

C. Offer the customer samples of the cheeses she is interested in, and express interest in her reactions.

Brief Explanations:

This option engages the customer positively. Offering samples helps the customer experience the products directly, which can lead to a sale. Expressing interest in reactions shows good customer - service and can build rapport. Options A and B risk losing the sale immediately, and option D may seem pushy and not address the customer's initial interest.