exam: customer service & sales (july 2024 release)\nquestion 31 of 75\nan associate is responding to a…

exam: customer service & sales (july 2024 release)\nquestion 31 of 75\nan associate is responding to a customers email about a back - order. what should the associates email style be?\na. be informal and personal.\nb. follow business writing rules.\nc. include creative elements to catch the customers attention.\nd. include abbreviations to keep the message short.

exam: customer service & sales (july 2024 release)\nquestion 31 of 75\nan associate is responding to a customers email about a back - order. what should the associates email style be?\na. be informal and personal.\nb. follow business writing rules.\nc. include creative elements to catch the customers attention.\nd. include abbreviations to keep the message short.

Answer

Brief Explanations:

In a business - customer communication context, especially regarding a back - order which is a business matter, the email should follow professional business writing rules. Informal and personal style is inappropriate for business - customer communication. While creativity can be good, it should not overshadow professionalism. Using abbreviations may lead to misunderstandings and is not professional in business communication.

Answer:

B. Follow business writing rules.