exam: customer service & sales (july 2024 release)\nquestion 32 of 75\na customer selects a tv based on…

exam: customer service & sales (july 2024 release)\nquestion 32 of 75\na customer selects a tv based on price and features. the customer wants to know if the remote control will work with their sound bar. what should the sales associate do?\na. suggest that the customer check the sound bar manufacturers website.\nb. tell the customer that it is necessary to replace the sound bar.\nc. look in the sound bars manual while the customer is in the store.\nd. give the customer the telephone number for the sound bars manufacturer.

exam: customer service & sales (july 2024 release)\nquestion 32 of 75\na customer selects a tv based on price and features. the customer wants to know if the remote control will work with their sound bar. what should the sales associate do?\na. suggest that the customer check the sound bar manufacturers website.\nb. tell the customer that it is necessary to replace the sound bar.\nc. look in the sound bars manual while the customer is in the store.\nd. give the customer the telephone number for the sound bars manufacturer.

Answer

Brief Explanations:

A sales - associate should provide helpful and practical assistance. Suggesting the customer check the sound - bar manufacturer's website (Option A) is a reasonable way to get accurate information. Telling the customer to replace the sound - bar (Option B) is not a helpful first step without proper information. Looking in the sound - bar's manual in the store (Option C) may not be practical if the store doesn't have the manual readily available. Giving the customer the manufacturer's phone number (Option D) may not be the most efficient as the customer may have to wait on hold, etc.

Answer:

A. Suggest that the customer check the sound bar manufacturer's website.