exam: customer service & sales (july 2024 release)\nquestion 36 of 75\nwhile showing a customer merchandise…

exam: customer service & sales (july 2024 release)\nquestion 36 of 75\nwhile showing a customer merchandise, the customer tells her friend that the prices in the store are very high. what is the best way for the associate to respond?\na. suggest another store in the area that has lower prices, and tell the customer how to get there.\nb. agree with the customer and let her know the store is getting ready to have a sale and to check back next week for discounts.\nc. ask the customer if she has ever shopped in your store before to determine if she can afford the merchandise.\nd. inform the customer that the store carries a range of price points and offer to show the customer around the store.

exam: customer service & sales (july 2024 release)\nquestion 36 of 75\nwhile showing a customer merchandise, the customer tells her friend that the prices in the store are very high. what is the best way for the associate to respond?\na. suggest another store in the area that has lower prices, and tell the customer how to get there.\nb. agree with the customer and let her know the store is getting ready to have a sale and to check back next week for discounts.\nc. ask the customer if she has ever shopped in your store before to determine if she can afford the merchandise.\nd. inform the customer that the store carries a range of price points and offer to show the customer around the store.

Answer

Brief Explanations:

A. Suggesting another store is counter - productive to sales. B. Agreeing may devalue the store and the merchandise. C. Asking about affordability is impolite. D. This response shows customer - centricity, highlights price variety, and offers assistance, which is the best approach for customer service and sales.

Answer:

D. Inform the customer that the store carries a range of price points and offer to show the customer around the store.