exam: customer service & sales (july 2024 release)\nquestion 37 of 75\na sales associate calls an important…

exam: customer service & sales (july 2024 release)\nquestion 37 of 75\na sales associate calls an important customer and is told \youve called at a bad time.\ which would be the best response by the associate?\na. ask the customer to call back.\nb. explain that the call will be short.\nc. offer to schedule a second call.\nd. try to continue the conversation.

exam: customer service & sales (july 2024 release)\nquestion 37 of 75\na sales associate calls an important customer and is told \youve called at a bad time.\ which would be the best response by the associate?\na. ask the customer to call back.\nb. explain that the call will be short.\nc. offer to schedule a second call.\nd. try to continue the conversation.

Answer

Brief Explanations:

When a customer says it's a bad - time, asking them to call back (A) puts the onus on the customer. Explaining the call will be short (B) may not be sufficient if the customer is truly busy. Trying to continue the conversation (D) is inconsiderate of the customer's time. Offering to schedule a second call (C) shows respect for the customer's time and a willingness to accommodate their needs, which is good for customer - service and sales relationships.

Answer:

C. Offer to schedule a second call