exam: customer service & sales (july 2024 release)\nquestion 41 of 75\nwhich example best represents cross…

exam: customer service & sales (july 2024 release)\nquestion 41 of 75\nwhich example best represents cross - selling?\na. mentioning the sale on athletic shoes when a customer purchases a pair of dress shoes.\nb. discussing the benefits of different brands when a customer is purchasing a computer.\nc. letting a customer know that there are a few out - of - season pajamas on the clearance rack when the customer purchases pajamas.\nd. showing a customer a matching scarf and gloves when the customer purchases a winter coat.

exam: customer service & sales (july 2024 release)\nquestion 41 of 75\nwhich example best represents cross - selling?\na. mentioning the sale on athletic shoes when a customer purchases a pair of dress shoes.\nb. discussing the benefits of different brands when a customer is purchasing a computer.\nc. letting a customer know that there are a few out - of - season pajamas on the clearance rack when the customer purchases pajamas.\nd. showing a customer a matching scarf and gloves when the customer purchases a winter coat.

Answer

Brief Explanations:

Cross - selling is the practice of selling related or complementary products to a customer who is already making a purchase. Option D shows showing a customer matching scarf and gloves when they buy a winter coat, which are complementary items to the winter coat. Option A is more of an upselling or just a general promotion. Option B is about brand comparison during a single - product purchase. Option C is about clearance items of the same product type.

Answer:

D. Showing a customer a matching scarf and gloves when the customer purchases a winter coat.