exam: customer service & sales (july 2024 release)\nquestion 45 of 75\na customer is shopping for a pink…

exam: customer service & sales (july 2024 release)\nquestion 45 of 75\na customer is shopping for a pink mixer she saw on the set of a popular celebrity tv chef show. your store carries the item, and it is the most expensive item in your store. what should you do first?\na. show the customer other new appliances and cookware from that celebrity chef line.\nb. show the customer the item, point out the features and state the price.\nc. ask the customer how she is planning to use the mixer.\nd. determine what features are most attractive to the customer, and point out other mixers with those features.

exam: customer service & sales (july 2024 release)\nquestion 45 of 75\na customer is shopping for a pink mixer she saw on the set of a popular celebrity tv chef show. your store carries the item, and it is the most expensive item in your store. what should you do first?\na. show the customer other new appliances and cookware from that celebrity chef line.\nb. show the customer the item, point out the features and state the price.\nc. ask the customer how she is planning to use the mixer.\nd. determine what features are most attractive to the customer, and point out other mixers with those features.

Answer

Brief Explanations:

In customer - service and sales, when a customer has a specific item in mind, the first step is to present the requested item, highlight its features, and state the price. This directly addresses the customer's initial interest. Option A tries to upsell other items too soon, option C's question about usage is premature, and option D focuses on other mixers instead of the one the customer wants first.

Answer:

B. Show the customer the item, point out the features and state the price.