exam: customer service & sales (july 2024 release)\nquestion 45 of 75\nwhen is the best time to inform…

exam: customer service & sales (july 2024 release)\nquestion 45 of 75\nwhen is the best time to inform customers about extended service plans available for items they are purchasing?\na. as part of the greeting when the customer enters the department.\nb. as soon as it is determined that the plans are within the customers budget.\nc. at the end of the sale, after presenting the associated accessories.\nd. early in the sales process as a benefit to the product being purchased.

exam: customer service & sales (july 2024 release)\nquestion 45 of 75\nwhen is the best time to inform customers about extended service plans available for items they are purchasing?\na. as part of the greeting when the customer enters the department.\nb. as soon as it is determined that the plans are within the customers budget.\nc. at the end of the sale, after presenting the associated accessories.\nd. early in the sales process as a benefit to the product being purchased.

Answer

Answer:

D. Early in the sales process as a benefit to the product being purchased.

Brief Explanations:

Early - stage mention positions it as a product plus. It allows customers to consider it throughout the buying process and can influence their overall purchase decision.