exam: customer service & sales (july 2024 release)\nquestion 47 of 75\nin addition to explaining the…

exam: customer service & sales (july 2024 release)\nquestion 47 of 75\nin addition to explaining the features and benefits of a product, what should a sales associate suggest to customers?\na. compare prices, product features and accessories at alternative stores.\nb. delay the purchase of accessories until they are comfortable with the product.\nc. purchase additional merchandise that will enhance the use of the product.\nd. purchase products that are affordable and return to the store when they are ready to purchase accessories.

exam: customer service & sales (july 2024 release)\nquestion 47 of 75\nin addition to explaining the features and benefits of a product, what should a sales associate suggest to customers?\na. compare prices, product features and accessories at alternative stores.\nb. delay the purchase of accessories until they are comfortable with the product.\nc. purchase additional merchandise that will enhance the use of the product.\nd. purchase products that are affordable and return to the store when they are ready to purchase accessories.

Answer

Answer:

C. Purchase additional merchandise that will enhance the use of the product.

Brief Explanations:

A sales - associate's goal is to increase sales while providing value. Suggesting additional merchandise that enhances the product's use meets both these aims. Option A may lead customers to other stores, B and D don't maximize immediate sales.