exam: customer service & sales (july 2024 release)\nquestion 48 of 75\nwhen is the best time to inform…

exam: customer service & sales (july 2024 release)\nquestion 48 of 75\nwhen is the best time to inform customers about extended service plans available for items they are purchasing?\na. as part of the greeting when the customer enters the department.\nb. as soon as it is determined that the plans are within the customers budget.\nc. at the end of the sale, after presenting the associated accessories.\nd. early in the sales process as a benefit to the product being purchased.

exam: customer service & sales (july 2024 release)\nquestion 48 of 75\nwhen is the best time to inform customers about extended service plans available for items they are purchasing?\na. as part of the greeting when the customer enters the department.\nb. as soon as it is determined that the plans are within the customers budget.\nc. at the end of the sale, after presenting the associated accessories.\nd. early in the sales process as a benefit to the product being purchased.

Answer

Brief Explanations:

Early in the sales process, highlighting extended - service plans as a product benefit can enhance the customer's perception of the product's value without being pushy. Greeting is too early, end - of - sale may be too late, and determining budget first is not the best approach as it can limit the customer's view of the product's full value.

Answer:

D. Early in the sales process as a benefit to the product being purchased.