exam: customer service & sales (july 2024 release)\nquestion 55 of 75\na sales associate is helping a…

exam: customer service & sales (july 2024 release)\nquestion 55 of 75\na sales associate is helping a customer with a new sweater that just arrived. the customer asks about the proper care instructions. what should the sales associate do?\na. call over the manager to answer the question.\nb. check the care label in the sweater and advise the customer.\nc. ask another sales associate if he or she knows the care instructions.\nd. assume it is the same as the other sweaters and give those instructions.

exam: customer service & sales (july 2024 release)\nquestion 55 of 75\na sales associate is helping a customer with a new sweater that just arrived. the customer asks about the proper care instructions. what should the sales associate do?\na. call over the manager to answer the question.\nb. check the care label in the sweater and advise the customer.\nc. ask another sales associate if he or she knows the care instructions.\nd. assume it is the same as the other sweaters and give those instructions.

Answer

Answer:

B. Check the care label in the sweater and advise the customer.

Brief Explanation:

The most direct and accurate way to get care instructions is to check the care - label on the product. This ensures the customer gets correct information without unnecessary delays or assumptions.