exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer asks a sales associate to…

exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer asks a sales associate to ship a gift overseas. the company does offer this service. what should the associate do first?\na. tell the customer the shipping departments hours.\nb. explain the delivery options and charges.\nc. tell the customer that shipping overseas is very expensive.\nd. describe the delivery conditions and who has responsibility for the gifts condition on arrival.

exam: customer service & sales (july 2024 release)\nquestion 56 of 75\na customer asks a sales associate to ship a gift overseas. the company does offer this service. what should the associate do first?\na. tell the customer the shipping departments hours.\nb. explain the delivery options and charges.\nc. tell the customer that shipping overseas is very expensive.\nd. describe the delivery conditions and who has responsibility for the gifts condition on arrival.

Answer

Brief Explanations:

When a customer inquires about a service the company offers, the first - step should be to provide relevant service - related information. Explaining delivery options and charges gives the customer essential information to make a decision. Telling the shipping department's hours is not the first thing as the customer may not be ready to ship immediately. Warning about high cost right away may discourage the customer without giving full information, and discussing delivery conditions and responsibility comes after the customer is interested in the basic options and charges.

Answer:

B. Explain the delivery options and charges.