exam: customer service & sales (july 2024 release)\nquestion 75 of 75\nwhat term describes a situation where…

exam: customer service & sales (july 2024 release)\nquestion 75 of 75\nwhat term describes a situation where a sales associate locates an out - of - stock item within the company and ships it directly to the customer?\na. customer service\nb. multichannel retailing\nc. manufacturer\nd. omnichannel retailing

exam: customer service & sales (july 2024 release)\nquestion 75 of 75\nwhat term describes a situation where a sales associate locates an out - of - stock item within the company and ships it directly to the customer?\na. customer service\nb. multichannel retailing\nc. manufacturer\nd. omnichannel retailing

Answer

Answer:

A. Customer service

Brief Explanations:

Customer service involves actions to meet customer needs, like fulfilling out - of - stock item requests. Multichannel and omnichannel retailing focus on sales channels, and a manufacturer is a producer, not this service action.