a guest is interested in a specific product but is unhappy with the price. they insist they saw it in…
a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less. what are you least likely to do? offer to check with your leader to see if anything can be done. ask your leader how to handle the situation. explain that the product is very popular, and that you are unfortunately unable to adjust the price. try to learn why the guest likes the product, and suggest a similar but less - expensive alternative. admit the price is high, but point out that the guest can save extra money with a target credit card.
Answer
Brief Explanations:
In a business - customer service context, when a customer is price - sensitive, suggesting a similar but cheaper alternative without first checking with a leader or addressing the price directly in a way that might imply flexibility (like with a credit card) is less likely to be the best approach. Offering to check with a leader shows a willingness to find a solution, explaining the product's popularity and price inflexibility is a common response, and mentioning a credit - card savings option is also a valid way to address the price concern. Suggesting an alternative without proper authorization or without fully understanding the customer's price - related concerns first is the least likely action.