a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the…

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you least likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less-expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.\nwhat are you least likely to do?\napologize for the confusion, but point out that their coupon is expired.\nask your leader if they can approve the discount.\noffer to help the guest find a less-expensive item that still meets their needs.\npolitely point out the coupon expiration date and explain that the store does not accept expired coupons.

Answer

Brief Explanations:

In customer service situations, the goal is often to resolve issues empathetically or find alternatives. The option "Politely point out the coupon expiration date and explain that the store does not accept expired coupons" is the least likely as it is more confrontational and lacks empathy or a solution - oriented approach compared to the others (apologizing, asking a leader, or offering an alternative item).

Answer:

The option "Politely point out the coupon expiration date and explain that the store does not accept expired coupons" is the least likely action.