it is hard to feel okay about behaving differently at work than you would at home. which \code - switcher\…

it is hard to feel okay about behaving differently at work than you would at home. which \code - switcher\ should jim have used during the disagreement with the rude customer?\no c. \try to see the opv (other point of view).\\no d. \it takes two to tango.\\no a. their house, their rules\no b. \choose your battles.\\nthe very best workers are good communications who can listen skillfully to customers and co - workers, and choose the best format for the situation and topic.\nquestion 31\n2 pts\ngood listeners pay careful attention. imagine you are at work and a customer is complaining. which of these behaviors or phrases shows truly good listening skills?\no a. staying quiet but rolling your eyes.\no d. mumbling: \yeah right.... whatever.\\no b. nodding and making good eye contact.\no c. saying: \you cant say this is our fault...\

it is hard to feel okay about behaving differently at work than you would at home. which \code - switcher\ should jim have used during the disagreement with the rude customer?\no c. \try to see the opv (other point of view).\\no d. \it takes two to tango.\\no a. their house, their rules\no b. \choose your battles.\\nthe very best workers are good communications who can listen skillfully to customers and co - workers, and choose the best format for the situation and topic.\nquestion 31\n2 pts\ngood listeners pay careful attention. imagine you are at work and a customer is complaining. which of these behaviors or phrases shows truly good listening skills?\no a. staying quiet but rolling your eyes.\no d. mumbling: \yeah right.... whatever.\\no b. nodding and making good eye contact.\no c. saying: \you cant say this is our fault...\

Answer

Brief Explanations:

  • En la primera pregunta, cuando hay una disputa con un cliente, intentar ver el punto de vista del otro (OPV) es una actitud positiva para manejar la situación.
  • En la segunda pregunta, asentir y mantener un buen contacto visual son señales de que se está escuchando atentamente a un cliente que se queja.

Answer:

  • Primera pregunta: c. "Try to see the OPV (other point of view)."
  • Segunda pregunta: b. Nodding and making good eye contact.