kemi, a credit union employee, receives a member complaint by email. after reading the message several…

kemi, a credit union employee, receives a member complaint by email. after reading the message several times, she still does not understand the members problem. how should she proceed? call the member immediately on the phone. schedule a call by email. read the message again and again. ask a coworker or supervisor to look over the message to help her understand the members needs.

kemi, a credit union employee, receives a member complaint by email. after reading the message several times, she still does not understand the members problem. how should she proceed? call the member immediately on the phone. schedule a call by email. read the message again and again. ask a coworker or supervisor to look over the message to help her understand the members needs.

Answer

Brief Explanations:

Calling immediately might be intrusive. Scheduling by email delays resolution. Reading again is unproductive if already tried. Asking a coworker or supervisor can provide a fresh perspective and help understand the member's needs more effectively.

Answer:

Ask a coworker or supervisor to look over the message to help her understand the member's needs.