how likely is it that last mondays service outage was the only cause of your lower than average customer…

how likely is it that last mondays service outage was the only cause of your lower than average customer satisfaction scores? *\n○ very likely\n○ somewhat likely\n○ somewhat unlikely\n○ very unlikely\n\nhow likely is it that you could have done something to overcome customer frustration resulting from the service outage and maintained your normal customer satisfaction score? *\n○ very likely\n○ somewhat likely\n○ somewhat unlikely

how likely is it that last mondays service outage was the only cause of your lower than average customer satisfaction scores? *\n○ very likely\n○ somewhat likely\n○ somewhat unlikely\n○ very unlikely\n\nhow likely is it that you could have done something to overcome customer frustration resulting from the service outage and maintained your normal customer satisfaction score? *\n○ very likely\n○ somewhat likely\n○ somewhat unlikely

Answer

Brief Explanations:

These are subjective - opinion based questions about customer - satisfaction and service outage. Respondents need to assess likelihoods based on their perception.

Answer:

There is no single correct answer as it depends on the respondent's opinion. For the first question, options are:

  • Very Likely
  • Somewhat Likely
  • Somewhat Unlikely
  • Very Unlikely For the second question, options are:
  • Very Likely
  • Somewhat Likely
  • Somewhat Unlikely