one of your best performing associates has seemed distracted recently, resulting in declines in sales. youve…

one of your best performing associates has seemed distracted recently, resulting in declines in sales. youve asked if anything is wrong, and she said everythings fine. which statement is most like how you would respond? select a statement tell her that her performance is suffering and if it doesnt improve, you will have to put her on a performance improvement plan. make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was. talk to other associates in the department to see if they know what is causing the performance problems. give her specific examples of where her performance is slipping and ask what you can do to help.

one of your best performing associates has seemed distracted recently, resulting in declines in sales. youve asked if anything is wrong, and she said everythings fine. which statement is most like how you would respond? select a statement tell her that her performance is suffering and if it doesnt improve, you will have to put her on a performance improvement plan. make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was. talk to other associates in the department to see if they know what is causing the performance problems. give her specific examples of where her performance is slipping and ask what you can do to help.

Answer

Answer:

Give her specific examples of where her performance is slipping and ask what you can do to help.

Brief Explanations:

This approach shows concern and offers support. It focuses on the performance - issue in a non - threatening way, which is likely to build trust and may encourage the associate to open up. The other options either are too punitive (putting on a performance improvement plan), may invade privacy (talking to other associates), or are too passive (just being patient).