in order to neutralize an irate members anger and promote a positive outcome, you should listen, acknowledge…

in order to neutralize an irate members anger and promote a positive outcome, you should listen, acknowledge the situation, clarify the situation, and _______. gain commitment from the member. offer financial incentives. escalate the situation. involve other credit union employees.

in order to neutralize an irate members anger and promote a positive outcome, you should listen, acknowledge the situation, clarify the situation, and _______. gain commitment from the member. offer financial incentives. escalate the situation. involve other credit union employees.

Answer

Brief Explanations:

Listening, acknowledging, and clarifying are steps in conflict - resolution in management. Gaining commitment helps move towards a positive outcome. Offering financial incentives may not always be appropriate or necessary. Escalating the situation will likely worsen it. Involving other employees may not directly address the irate member's anger.

Answer:

A. Gain commitment from the member.