question 25 of 42\nyou work for a retail store that has a firm policy of only accepting returns with a…

question 25 of 42\nyou work for a retail store that has a firm policy of only accepting returns with a receipt. a customer tries to return merchandise without a receipt and you tell them you cant take the return. the customer threatens to never shop at your store again. how should you respond to the customer to make the customer feel heard?\na im sorry you feel that way, but there is nothing i can do\nb the policy is set at a corporate level. here is the number for customer service.\nc i can issue a store credit this time, but in the future, please keep track of your receipts.\nd we value you as a customer. let me get my manager and well try to find a solution.

question 25 of 42\nyou work for a retail store that has a firm policy of only accepting returns with a receipt. a customer tries to return merchandise without a receipt and you tell them you cant take the return. the customer threatens to never shop at your store again. how should you respond to the customer to make the customer feel heard?\na im sorry you feel that way, but there is nothing i can do\nb the policy is set at a corporate level. here is the number for customer service.\nc i can issue a store credit this time, but in the future, please keep track of your receipts.\nd we value you as a customer. let me get my manager and well try to find a solution.

Answer

Brief Explanations:

Option A is dismissive. Option B passes the problem to customer - service without showing empathy. Option C may violate the store policy. Option D shows that the employee values the customer and is willing to seek higher - level help to find a solution, making the customer feel heard.

Answer:

D. We value you as a customer. Let me get my manager and we'll try to find a solution.