read the following scenario and then answer the question that follows: a small manufacturing company was…
read the following scenario and then answer the question that follows: a small manufacturing company was struggling to keep up with its competitors due to low - quality products and customer complaints. the owner realised that they had to improve their processes and products. the company started by forming a cross - functional team that included representatives from all departments. the team began by identifying customer needs and expectations and then mapped out the companys processes to identify areas of improvement. which process did the company implement to improve the quality of its products and services? select one: performance management job design total quality management (tqm) improvement of the work environment
Answer
Brief Explanations:
Total quality management (TQM) involves all - company efforts to improve quality by identifying customer needs, mapping processes, and making improvements. The described actions of forming a cross - functional team, identifying customer needs, and mapping processes align with TQM principles. Performance management focuses on individual or team performance evaluation, job design is about structuring work tasks, and improvement of the work environment is more about physical and psychological work conditions rather than overall quality improvement through process and customer - centric approaches.
Answer:
total quality management (TQM)