sofia is a furniture maker with a very busy schedule. she has promised to deliver a dining room set to an…

sofia is a furniture maker with a very busy schedule. she has promised to deliver a dining room set to an important customer by the end of next month. because she has fallen behind on her orders, she realizes that the dining room will not be ready for at least two months. what is the best way for sofia to handle this situation? a) she should avoid talking to the customer until the dining room set is ready. b) she should make up a reason for the delay in the production of the dining room set. c) she should inform the customer about the delay as soon as possible. d) she should tell the customer that the delivery date for the order was only a rough estimate.

sofia is a furniture maker with a very busy schedule. she has promised to deliver a dining room set to an important customer by the end of next month. because she has fallen behind on her orders, she realizes that the dining room will not be ready for at least two months. what is the best way for sofia to handle this situation? a) she should avoid talking to the customer until the dining room set is ready. b) she should make up a reason for the delay in the production of the dining room set. c) she should inform the customer about the delay as soon as possible. d) she should tell the customer that the delivery date for the order was only a rough estimate.

Answer

Brief Explanations:

Honesty and communication are key in business - customer relationships. Avoiding the customer (A) is unethical and may damage the relationship. Making up a reason (B) is dishonest. Claiming the date was a rough estimate (D) after promising a specific delivery time is unprofessional. Informing the customer of the delay promptly (C) shows responsibility and respect for the customer.

Answer:

C. She should inform the customer about the delay as soon as possible.