which two types of information are valuable to collect while conducting an on - site customer observation…

which two types of information are valuable to collect while conducting an on - site customer observation visit? (choose 2.) note: you will receive partial credit for each correct selection. a. things that surprise the observer b. why the customer likes your product c. ideas the customer has for new products d. photos of the customer environment

which two types of information are valuable to collect while conducting an on - site customer observation visit? (choose 2.) note: you will receive partial credit for each correct selection. a. things that surprise the observer b. why the customer likes your product c. ideas the customer has for new products d. photos of the customer environment

Answer

Brief Explanations:

During on - site customer observation, understanding why customers like a product helps in leveraging strengths, and learning their ideas for new products can drive innovation. Things that surprise the observer may not be directly actionable, and photos of the customer environment may not be as crucial as product - related insights.

Answer:

B. Why the customer likes your product C. Ideas the customer has for new products