using social networking tools to converse with customers is called: * 5 poin\nprm.\nsocial…

using social networking tools to converse with customers is called: * 5 poin\nprm.\nsocial crm.\nerm.\noperational crm.\nanalytical crm.

using social networking tools to converse with customers is called: * 5 poin\nprm.\nsocial crm.\nerm.\noperational crm.\nanalytical crm.

Answer

Answer:

B. social CRM.

Brief Explanations:

Social CRM uses social - networking for customer interaction. PRM focuses on partners, ERM on enterprise risk, operational CRM on day - to - day operations, and analytical CRM on data analysis.