you are a shift manager at a restaurant. a customer calls you to the table and tells you that he and his…

you are a shift manager at a restaurant. a customer calls you to the table and tells you that he and his party experienced the following problems during their visit: his reservation was made for the wrong date. their food wasnt brought to the table for more than an hour after they ordered. the food was cold when it arrived. no one checked to see if they needed anything. the customer says he will never return to your restaurant because everything was so bad. which problem should you focus on to change the customers experience? a the cold food b the length of time between ordering and receiving food c the customers feeling that he is not important to your business d the incorrect reservation

you are a shift manager at a restaurant. a customer calls you to the table and tells you that he and his party experienced the following problems during their visit: his reservation was made for the wrong date. their food wasnt brought to the table for more than an hour after they ordered. the food was cold when it arrived. no one checked to see if they needed anything. the customer says he will never return to your restaurant because everything was so bad. which problem should you focus on to change the customers experience? a the cold food b the length of time between ordering and receiving food c the customers feeling that he is not important to your business d the incorrect reservation

Answer

Brief Explanations:

The customer's overall negative experience seems to stem from feeling unimportant as evidenced by the long - wait, cold food, and lack of attention. Addressing this perception can have the most significant impact on changing the customer's experience. Cold food and long wait times are symptoms of a larger service issue, and the incorrect reservation is a one - time administrative error. Focusing on making the customer feel valued can improve the overall experience.

Answer:

C. The customer's feeling that he is not important to your business