you work for an online clothing retailer. a customer complains on social media that your website photos do…

you work for an online clothing retailer. a customer complains on social media that your website photos do not accurately show the color of a shirt she purchased. you are asked to respond to the criticism. select whether each statement is an appropriate or inappropriate response. answer area we apologize for the confusion. we are happy to process a return for a full refund thank you for your feedback! heres a link to a site that will calibrate the colors on your screen we know how frustrating it can be to receive the wrong item. we are looking into the issue and will get back to you by the end of the week we received the website photos from the clothing manufacturer and they are accurate. were sorry you dont like the shirt

you work for an online clothing retailer. a customer complains on social media that your website photos do not accurately show the color of a shirt she purchased. you are asked to respond to the criticism. select whether each statement is an appropriate or inappropriate response. answer area we apologize for the confusion. we are happy to process a return for a full refund thank you for your feedback! heres a link to a site that will calibrate the colors on your screen we know how frustrating it can be to receive the wrong item. we are looking into the issue and will get back to you by the end of the week we received the website photos from the clothing manufacturer and they are accurate. were sorry you dont like the shirt

Answer

Brief Explanations:

  1. Offering a full - refund return shows customer - centricity, so it's appropriate.
  2. Providing a screen - calibration link tries to solve the color - perception issue, appropriate.
  3. Acknowledging frustration and promising to investigate is a good customer - service response, appropriate.
  4. Blaming the manufacturer and dismissing the customer's claim is unhelpful and inappropriate.

Answer:

  1. Appropriate
  2. Appropriate
  3. Appropriate
  4. Inappropriate