you work in a retail store. a customer returns a dress and requests a cash refund, but they did not bring…

you work in a retail store. a customer returns a dress and requests a cash refund, but they did not bring the receipt. the store policy requires that you issue store credit for returns that are not accompanied by a receipt. which two actions should you take? (choose 2.) a explain the store policy to the customer. b offer the customer a store credit. c provide the requested cash refund. d immediately call a supervisor.

you work in a retail store. a customer returns a dress and requests a cash refund, but they did not bring the receipt. the store policy requires that you issue store credit for returns that are not accompanied by a receipt. which two actions should you take? (choose 2.) a explain the store policy to the customer. b offer the customer a store credit. c provide the requested cash refund. d immediately call a supervisor.

Answer

Brief Explanations:

The store policy states to issue store - credit for returns without a receipt. First, the customer should be informed of the policy. Then, the store - credit should be offered as per the policy.

Answer:

A. Explain the store policy to the customer. B. Offer the customer a store credit.