you work in the sales department of a company selling household goods.\ncustomer history\nname: virginia…

you work in the sales department of a company selling household goods.\ncustomer history\nname: virginia danton\nphone number: 2254132548\naddress: 27 wilson st., portland, maine 05214\n08/04/2010 registered an order by fax.\nselect the single best answer:\na. i cannot find an order received from you, but i can take your order right now by phone.\nb. we have received your order, but those items are out of stock. we will process your order when the items are available again.\nc. we will send the items to the address you have provided in a maximum of three weeks.\nd. thank you, ms. danton, for calling to let us know. im sorry that you did not receive an order confirmation. i will send you one right away. your order is registered and will be delivered as soon as possible, in two or a maximum of three days.\ne. thank you, ms. danton, for contacting us. yes, we have received your order and we will process it as soon as possible.

you work in the sales department of a company selling household goods.\ncustomer history\nname: virginia danton\nphone number: 2254132548\naddress: 27 wilson st., portland, maine 05214\n08/04/2010 registered an order by fax.\nselect the single best answer:\na. i cannot find an order received from you, but i can take your order right now by phone.\nb. we have received your order, but those items are out of stock. we will process your order when the items are available again.\nc. we will send the items to the address you have provided in a maximum of three weeks.\nd. thank you, ms. danton, for calling to let us know. im sorry that you did not receive an order confirmation. i will send you one right away. your order is registered and will be delivered as soon as possible, in two or a maximum of three days.\ne. thank you, ms. danton, for contacting us. yes, we have received your order and we will process it as soon as possible.

Answer

Brief Explanations:

The customer history shows Virginia Danton registered an order by fax on 08/04/2010. Option E is the most appropriate response as it simply acknowledges receipt of the order and a commitment to process it promptly without making unsubstantiated claims about delivery times or stock - status.

Answer:

E. Thank you, Ms. Danton, for contacting us. Yes, we have received your order and we will process it as soon as possible.