a customer contacts you, very dissatisfied, because he was debited $66 even though his package is usually…

a customer contacts you, very dissatisfied, because he was debited $66 even though his package is usually $29/month.\nafter reviewing his bill, you find that he has made calls from abroad.\nwhat is the best thing to do?\n○ you transfer the call to level 2.\n○ you give him information on offers more suited to his usage.\n○ you explain his bill in detail and advise him on offers better suited to his usage.\n○ you explain his bill in detail.

a customer contacts you, very dissatisfied, because he was debited $66 even though his package is usually $29/month.\nafter reviewing his bill, you find that he has made calls from abroad.\nwhat is the best thing to do?\n○ you transfer the call to level 2.\n○ you give him information on offers more suited to his usage.\n○ you explain his bill in detail and advise him on offers better suited to his usage.\n○ you explain his bill in detail.

Answer

Brief Explanations:

First, address the customer's dissatisfaction by clarifying the bill discrepancy from international calls, then provide proactive help with suitable offers to prevent future issues. This resolves their immediate concern and adds value.

Answer:

You explain his bill in detail and advise him on offers better suited to his usage.