which of the following is appropriate when emailing customers?\nmultiple choice\nnot being afraid to send…

which of the following is appropriate when emailing customers?\nmultiple choice\nnot being afraid to send bad news via email\nwriting things in an email that cannot be said in person\nwriting a message in all capital letters if you want to ensure that it is understood\nusing dates, salutations, and friendly closings in emails\nsending the same message several times to ensure that it reaches the intended receiver

which of the following is appropriate when emailing customers?\nmultiple choice\nnot being afraid to send bad news via email\nwriting things in an email that cannot be said in person\nwriting a message in all capital letters if you want to ensure that it is understood\nusing dates, salutations, and friendly closings in emails\nsending the same message several times to ensure that it reaches the intended receiver

Answer

Answer:

D. using dates, salutations, and friendly closings in emails

Brief Explanations:

  • Sending bad news via email is inappropriate; sensitive news is better delivered personally or via a more direct, empathetic channel.
  • Writing content that cannot be said in person is unprofessional and can damage customer trust.
  • All capital letters in emails are perceived as shouting, which is rude and unprofessional.
  • Sending duplicate messages repeatedly is annoying and can be marked as spam, harming customer relationships.
  • Using dates, proper salutations, and friendly closings follows professional email etiquette, maintains a respectful tone, and ensures clear, polite communication with customers.