you discover an error in a patients account and realize it was your error. you report this error to your…

you discover an error in a patients account and realize it was your error. you report this error to your office manager and inform him of your intent to correct it. he says thats fine. but his tone of voice is very sharp and loud. what is the conveyed message? multiple choice the tone of his voice indicates he is upset although his actions do not. tone of voice has no bearing on how we interpret communication. the message and tone are not related. there is no conveyed message

you discover an error in a patients account and realize it was your error. you report this error to your office manager and inform him of your intent to correct it. he says thats fine. but his tone of voice is very sharp and loud. what is the conveyed message? multiple choice the tone of his voice indicates he is upset although his actions do not. tone of voice has no bearing on how we interpret communication. the message and tone are not related. there is no conveyed message

Answer

Brief Explanations:

Tone of voice is an important aspect of communication. Here, the manager's sharp and loud tone suggests he is upset despite the seemingly neutral words "That's fine".

Answer:

A. The tone of his voice indicates he is upset although his actions do not.