kaylas sister, jenna, has just come into the kitchen yelling. jenna is very upset about an incident that…

kaylas sister, jenna, has just come into the kitchen yelling. jenna is very upset about an incident that happened at school. jenna believes that kayla and her best friend, valentina, are responsible for spreading a rumor about her. kayla does not like the accusation, but she can see that her sister is very emotional about the situation, and she does not want to escalate the argument. what steps can kayla take to communicate effectively in this situation? check all that apply. tell jenna she does not have the facts maintain eye contact leave until jenna calms down remain quiet until jenna is finished stay relaxed but attentive

kaylas sister, jenna, has just come into the kitchen yelling. jenna is very upset about an incident that happened at school. jenna believes that kayla and her best friend, valentina, are responsible for spreading a rumor about her. kayla does not like the accusation, but she can see that her sister is very emotional about the situation, and she does not want to escalate the argument. what steps can kayla take to communicate effectively in this situation? check all that apply. tell jenna she does not have the facts maintain eye contact leave until jenna calms down remain quiet until jenna is finished stay relaxed but attentive

Answer

Brief Explanations:

Maintaining eye - contact shows engagement. Remaining quiet until Jenna is finished allows her to express her feelings. Staying relaxed but attentive helps in a calm interaction. Telling Jenna she doesn't have the facts may escalate the situation, and leaving until she calms down may seem dismissive.

Answer:

B. maintain eye contact D. remain quiet until Jenna is finished E. stay relaxed but attentive