writing a positive message! mastery test select the correct answer. youre writing to a customer to inform…

writing a positive message! mastery test select the correct answer. youre writing to a customer to inform her that your company will be replacing a faulty hair dryer. which statement makes a good option? a. our company policy is to keep all our customers satisfied. b. im happy to tell you that you will receive a new hair dryer tomorrow. c. weve studied your complaint about the faulty hair dryer. d. weve been in the home appliance business for 25 years.

writing a positive message! mastery test select the correct answer. youre writing to a customer to inform her that your company will be replacing a faulty hair dryer. which statement makes a good option? a. our company policy is to keep all our customers satisfied. b. im happy to tell you that you will receive a new hair dryer tomorrow. c. weve studied your complaint about the faulty hair dryer. d. weve been in the home appliance business for 25 years.

Answer

Brief Explanations:

When writing to inform a customer about replacing a faulty item, a direct and positive - message about the replacement is best. Option B directly tells the customer she will receive a new hair - dryer tomorrow, which is positive and clear. Option A is more about company policy rather than the replacement. Option C just mentions studying the complaint. Option D is about the company's business history, not relevant to the replacement.

Answer:

B. I'm happy to tell you that you will receive a new hair dryer tomorrow.